# Zapier工作流配置模板
name: "电商订单自动化处理流程"
trigger:
  app: "Gmail"
  event: "New Email"
  filters:
    - subject_contains: "新订单"
    - from_email: "[email protected]"

steps:
  - name: "解析订单信息"
    app: "Email Parser"
    action: "Parse Email"
    config:
      extract_fields:
        - order_id: "订单号: (\d+)"
        - customer_name: "客户: ([^\n]+)"
        - total_amount: "总金额: \$([\d\.]+)"
        - items: "商品清单: ([\s\S]+?)(?=\n\n|$)"

  - name: "创建CRM记录"
    app: "HubSpot"
    action: "Create/Update Contact"
    config:
      email: "\{\{customer_email\}\}"
      properties:
        firstname: "\{\{customer_name\}\}"
        last_order_value: "\{\{total_amount\}\}"
        last_order_date: "\{\{current_date\}\}"

  - name: "同步到Google Sheets"
    app: "Google Sheets"
    action: "Create Spreadsheet Row"
    config:
      spreadsheet_id: "1BxiMVs0XRA5nFMdKvBdBZjgmUUqptlbs74OgvE2upms"
      worksheet: "订单数据"
      values:
        - "\{\{order_id\}\}"
        - "\{\{customer_name\}\}"
        - "\{\{total_amount\}\}"
        - "\{\{current_timestamp\}\}"
        - "处理中"

  - name: "发送确认邮件"
    app: "Gmail"
    action: "Send Email"
    config:
      to: "\{\{customer_email\}\}"
      subject: "订单确认 - \{\{order_id\}\}"
      body: |
        亲爱的\{\{customer_name\}\}，
        
        感谢您的订单！
        订单号: \{\{order_id\}\}
        订单金额: $\{\{total_amount\}\}
        
        我们将在24小时内处理您的订单。
        
        最好的祝愿，
        客服团队

  - name: "通知仓库团队"
    app: "Slack"
    action: "Send Channel Message"
    config:
      channel: "#warehouse"
      text: |
        🆕 新订单需要处理
        📋 订单号: \{\{order_id\}\}
        👤 客户: \{\{customer_name\}\}
        💰 金额: $\{\{total_amount\}\}
        🔗 详情: [查看订单](https://admin.shopify.com/orders/\{\{order_id\}\})

error_handling:
  max_retries: 3
  retry_delay: "5 minutes"
  fallback_action:
    app: "Email"
    action: "Send Alert"
    to: "[email protected]"
    subject: "Zapier工作流错误"

monitoring:
  success_webhook: "https://api.company.com/webhooks/zapier-success"
  error_webhook: "https://api.company.com/webhooks/zapier-error"
  metrics:
    - processing_time
    - success_rate
    - error_count